The care you need, when you need it

Home » Virtual Care

Whenever you need care, it’s good to know you have options. With virtual care through Premise Health and the Shaw Family Health Centers, you can get the same great care you receive at our wellness centers, conveniently by phone or video.

Here are the virtual options available to you:

Phone or video appointments with an onsite provider during your center's regular business hours

Connect with the same providers you know and trust during Shaw Family Health Center’s regular hours and continue to receive the highest quality care from the comfort of home. Local Virtual appointments are:

Best for: Those who want to see their local provider without traveling to the health center.

These virtual visits are:

Conveniently scheduled. Available during your center’s regular hours. Select a time that works best with your schedule.
Familiar and trusted. With the same provider you know and trust at Shaw Family Health Center or Premise Health Wellness Centers.
Affordable: Anyone eligible to use the center can schedule a virtual appointment, and the cost is the same as an in-person appointment.
Good for ongoing care. Many conditions can be treated virtually – check with your center. Virtual appointments are also good for follow-ups or to review test results.
For in-state care only. To conduct a virtual visit with your onsite provider, you must be located in the same state in which your provider is licensed.

24/7 access to care anytime, anywhere

You have on-demand access to a team of virtual providers available 24/7. These providers are all connected through the My Premise Health app, which means they have access to your health history and can easily communicate with your other Premise Health providers.

Best for: When you or a family member need to see a provider after hours or while traveling away from home.

Call (844) 890-5940 to learn more.

Ongoing care with a designated virtual primary care provider (PCP)

With virtual primary care through Premise Health, you have convenient phone and video access to a dedicated provider for your preventive and ongoing care. It’s just like seeing a primary care provider (PCP) in person, but without the waiting room, commute or disruption to your day.

Designate one of our virtual providers as your PCP and they’ll become your trusted health ally to help support you along your wellness journey.

Best for: Members who prefer to receive care in a virtual setting with the same dedicated provider for every visit.

Call (844) 890-5940 to learn more.

Comfortable and confidential visits with a virtual behavioral health provider

Our team of counselors can provide appointment-based support across all 50 states, giving you the flexibility to talk to someone from the comfort and privacy of your own home, wherever you are in the U.S.

Best for: Those looking for mental health support and like the idea of seeing someone by phone or video.

Our virtual counselors can help with:

Depression
Anxiety
Stress management
Sleep issues

Work/life balance
Adjustment challenges
Family conflict
And more…

You can also call (844) 890-5940 and select Option 2 to speak with our virtual counseling member support team.

Our secure member portal makes it easy to connect with your care team. Whether you’re at home or on the go, you can schedule appointments, message your providers, view your lab results and more – anytime, anywhere.

Associates can verify their information and sign up directly through the My Premise Health website or mobile app. Simply select “Sign up now” to get started. Dependents will need to visit or call the wellness center or email myphsupport@premisehealth.com to request a registration link.