Get the care you need, when and how you need it.

Here are the virtual options available to you:

Phone or video appointments with your trusted provider during your center’s regular business hours

Best for: Those who want to see their local provider without traveling to the wellness center.

On-demand, 24/7 access to care anytime, anywhere with a provider from Premise Health’s virtual care team

Best for: When you or a family member need to see a provider after hours or while traveling away from home.

Visits with a designated virtual primary care provider (PCP) for your ongoing needs

Best for: Members who prefer to receive care in a virtual setting with the same dedicated provider for every visit. Learn more here or call (844) 890-5940 .

Virtual Primary Care

You don’t have to coordinate your own care. With virtual primary care through Premise Health, you have access to a dedicated provider by phone or video. It’s just like seeing a primary care provider (PCP) in person, but without the waiting room, commute or disruption to your day.

Skip the various appointments at different offices and trying to communicate with multiple providers. Instead, designate one of our virtual primary care providers as your PCP. They’ll become your trusted health ally and help you better prioritize your health.


You can receive the treatment you need for an illness, get a medication refill, discuss test results, develop a wellness plan and more with your provider. You can contact your care team 24 hours a day, no matter where you are in the U.S.


You’ll have more time in your day to focus on what you love most. You can see your provider on your terms, right from your smartphone, tablet or desktop.

Dedicated care

We built a care team specifically with you in mind. We are not only here for you when you’re sick but also to help you be your healthiest. Your care team will proactively reach out to you when it’s time to schedule an appointment, refill a prescription or remind you about routine care. We’ll treat you holistically, keeping your values, beliefs and lifestyle top of mind.

Human-centered technology

You can use your online portal and app, My Premise Health, to manage your care, see test results and message your care team, but you never have to do it alone. We’re here to help guide you whenever you need support.

No appointment needed. Simply log in or create an account at to request a virtual visit, or download the My Premise Health mobile app.

Local Virtual Health

Connect with the same providers you know and trust during Shaw Family Health Center’s regular hours and continue to receive the highest quality care from the comfort of home. Local Virtual appointments are:

  • Conveniently scheduled. Available during your center’s regular hours. Select a time that works best with your schedule.

  • Familiar and trusted. With the same provider you know and trust at Shaw Family Health Center and Premise Health Wellness Centers.

  • Affordable: Anyone eligible to use the center can schedule a virtual appointment, and the cost is the same as an in-person appointment.

  • Good for ongoing care. Many conditions can be treated virtually – check with your center. Virtual appointments are also good for follow-ups or to review test results.

  • For in-state care only. To conduct a local virtual appointment, you must be in the same state in which your provider is licensed.

Schedule an appointment by visiting My Premise Health app or at

Virtual Counseling

Forget the commute to an office and the often-difficult referral process of finding a counselor. Instead, you can now schedule and conduct virtual counseling appointments by video or phone. No referral needed.

Our team of counselors can provide appointment-based support across all 50 states, giving you the flexibility to talk to someone from the comfort and privacy of your own home, wherever you are in the U.S.*

Our virtual counselors can help with:

  • Depression
  • Anxiety
  • Stress management
  • Sleep issues
  • Work/life balance
  • Adjustment challenges
  • Family conflict
  • And more…

Schedule an appointment to get started.

You can schedule an apponitment online at, via the My Premise Health app or by calling (844) 890-5940 and selecting Option 2 for Virtual Counseling member support.

White My Premise Health logo

Your secure patient portal makes managing your health easier than ever. Whether you’re on the go or at home, you can access your medical needs all in one place, online or through the mobile app. Schedule appointments, message your provider, view your lab results and more anytime, anywhere.

Associate Sign-up

  1. Visit My Premise Health online or through the mobile app.
  2. Click on “SIGN UP NOW”
  3. You can self-sign up (using your legal name) by verifying the last four digits of your social security number (SSN) and date of birth.

Dependent Sign-up:

  1. Complete registration at the time of your next appointment; or
  2. Email and provide a phone number for a return call. Available Monday – Friday, 6 a.m. – 7 p.m. CST; or
  3. Visit or call the Center to receive a personalized registration invitation via email or text. Available Monday – Friday, 6 a.m. – 6 p.m. EST.
  4. Once you have created an account online, you can download and log in to the mobile app.