Frequently asked questions
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General
Premise Health is the organization that operates and staffs your health centers. We are the nation’s leading provider of direct healthcare, which means we partner with companies to offer their employees high-quality in-person and virtual health services. We are here as your health ally to help you get, stay and be well. We do this with experience, and by shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
The Shaw Family Health Center is staffed, managed and operated by Premise Health. The medical staff includes a combination of physicians, nurse practitioners, care management registered nurses, wellness coaches, physical therapists, medical assistants, registered dietitians and wellness coaches. Each staff member has been carefully screened and is qualified to deliver exceptional care. Your health centers are not staffed or managed by Shaw or their associates in any way.
While where you receive care is a personal choice, we hope you’ll consider trusting us with your overall well-being, much like Shaw has trusted us as a partner in health. We’d love to see you soon!
Eligibility and cost
All associates and their immediate family members in the same household. Medical coverage on the Shaw plan is not required*. The only exception are associates who may have Medicare or Medicaid. The Shaw Family Health Center cannot provide services if you or an immediate family member are on these plans.
Eligibility does vary at the Shaw Family Health Center – Savannah. Onsite Behavioral Health appointments are only available to Shaw associates.
You will continue to receive low cost, high quality healthcare at the Shaw Family Health Center.
Qualified preventive services, like annual wellness exams, are offered at no cost and covered 100%.
Primary Care and Physical Therapy are $30. Wellness coaching, chronic disease management and nutrition appointments are free of charge to eligible associates and their covered dependents.
Confidentiality
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within health center.
Scheduling
You can easily schedule appointments through the My Premise Health app or online at MyPremiseHealth.com. Once you create your account, sign in and select “Schedule an Appointment” and choose your appointment type.
In most cases, same-day appointments are available. Schedule online or call your health center to see if a same-day appointment is available.
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time.
Same-day appointments are typically available.
My Premise Health
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Adolescent children aged 12 through 17 require permission from a parent/guardian to activate their own My Premise Health account. You can call or visit your health center to give permission and obtain an activation link for an adolescent child.
Children under 12 are not eligible for My Premise Health accounts. However, parents/guardians can access their child’s medical record via My Premise Health. First, they must establish their own account and then select the “Request Minor Chart Access” form from the menu.
No. Due to the sensitive nature of medical information, each adult must have their own My Premise Health account. Once established, you may grant proxy access to each other using the “Grant Adult Chart Access” form within My Premise Health.
Shaw employees and dependents 18+ can sign up for a My Premise Health account at mypremisehealth.com or contact their Shaw Family Health Center to receive an activation code. Depending on the age of your dependent under the age of 18, their ability to create their own account and your access to their medical record varies as follows:
- Dependents under 12 cannot have their own account. All medical records and appointments are managed by their parent/legal guardian.
- Dependents aged 12–17 are considered adolescents and can have their own account, but they require parental/legal guardian permission aged 12 through 17 require parental/guardian permission to activate their own My Premise Health (MPH) account. Parents/guardians can obtain an activation link by calling their health center or by going to “Contact Support” on their MPH portal. This requirement is to comply with state and federal privacy laws. For more information on proxy access for adolescents please visit our Minor Access site.
Yes, with the appropriate permissions. This is called proxy access and allows a parent/guardian (for minors) or designee (for adults) to log in to their personal My Premise Health account and then connect to information regarding their family member. You may request or grant proxy access by logging into your My Premise Health Account and selecting the desired action from the menu. You may also complete a paper consent at your health and wellness center.
There are two methods that can be followed to allow the parent/legal guardian full access to their adolescent’s account (ages 12 – 17):
The parent/legal guardian may contact their health and wellness center to authorize their teen to create their own My Premise Health account. The teen will receive a portal activation link via text or email. Once the account is activated, they may grant full access to their parent/legal guardian by selecting the “Grant Adult Chart Access” form from the menu.
The adolescent may sign an authorization for their parent/legal guardian to have full access to their My Premise Health account at their health and wellness center. This form must be scanned into the chart and then parent access will change from “Limited” to “Full.”
If you have proxy access to your family record, you can ask questions on their behalf from your access to their record. If you do not have proxy access, you should request access before communicating about them through My Premise Health. Any question you ask is added to your own personal health record. Consequently, communicating about another individual’s information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care for you or your family member.
Virtual visits
If you have not done so already, first set up your account on the My Premise Health app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will then put you in touch with your provider to begin your visit.
To meet virtually with one of the providers at your health center, you must first create an account on the My Premise Health app or online at mypremisehealth.com. Log in and select “Schedule an appointment,” choose your appointment type and if prompted, select whether you’d like to be seen by phone or video. You can then follow the remaining prompts to complete your scheduling.
A virtual visit it is just like in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Services
Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your well-being. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Yes, your health center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.
We offer Department of Transportation (DOT) physicals at our Andalusia, AL, Cartersville, GA, and Dalton, GA sites.
You may be seen for an injury that occurred at work at our Andalusia, AL, Cartersville, GA, and Dalton, GA sites.
Yes, we offer Behavioral Health services at all sites, and they can see you in person or virtually. Your first five visits are free, and future visits are $30 each.