Frequently asked questions
General
Premise Health is the organization that operates and staffs your health centers. We are the nation’s leading provider of direct healthcare, which means we partner with companies to offer their employees high-quality in-person and virtual health services. We are here as your health ally to help you get, stay and be well. We do this with experience, and by shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
The Shaw Family Health Center is staffed, managed and operated by Premise Health. The medical staff includes a combination of physicians, nurse practitioners, care management registered nurses, wellness coaches, physical therapists, medical assistants, registered dietitians and wellness coaches. Each staff member has been carefully screened and is qualified to deliver exceptional care. Your health centers are not staffed or managed by Shaw or their associates in any way.
While where you receive care is a personal choice, we hope you’ll consider trusting us with your overall well-being, much like Shaw has trusted us as a partner in health. We’d love to see you soon!
Eligibility and cost
All associates and their immediate family members in the same household. Medical coverage on the Shaw plan is not required*. The only exception are associates who may have Medicare or Medicaid. The Shaw Family Health Center cannot provide services if you or an immediate family member are on these plans.
Eligibility does vary at the Shaw Family Health Center – Savannah. Onsite Behavioral Health appointments are only available to Shaw associates.
You will continue to receive low cost, high quality healthcare at the Shaw Family Health Center.
Qualified preventive services, like annual wellness exams, are offered at no cost and covered 100%.
Primary Care and Physical Therapy are $30. Wellness coaching, chronic disease management and nutrition appointments are free of charge to eligible associates and their covered dependents.
Confidentiality
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within health center.
Scheduling
You can easily schedule appointments through the My Premise Health app or online at MyPremiseHealth.com. Once you create your account, sign in and select “Schedule an Appointment” and choose your appointment type.
In most cases, same-day appointments are available. Schedule online or call your health center to see if a same-day appointment is available.
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time.
Same-day appointments are typically available.
Virtual visits
If you have not done so already, first set up your account on the My Premise Health app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will then put you in touch with your provider to begin your visit.
To meet virtually with one of the providers at your health center, you must first create an account on the My Premise Health app or online at mypremisehealth.com. Log in and select “Schedule an appointment,” choose your appointment type and if prompted, select whether you’d like to be seen by phone or video. You can then follow the remaining prompts to complete your scheduling.
A virtual visit it is just like in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Services
Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your well-being. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Yes, your health center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.
We offer Department of Transportation (DOT) physicals at our Andalusia, AL, Cartersville, GA, and Dalton, GA sites.
You may be seen for an injury that occurred at work at our Andalusia, AL, Cartersville, GA, and Dalton, GA sites.
Yes, we offer Behavioral Health services at all sites, and they can see you in person or virtually. Your first five visits are free, and future visits are $30 each.