Frequently asked questions
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General
The Shaw Family Health Center provides convenient access to comprehensive healthcare and wellness services. The Center is focused on primary and preventive care, as well as offering same-day appointments for urgent needs.
Premise Health is a provider of in-person and virtual health for the world’s leading organizations. In other words, we partner with companies to bring their employees healthcare services and operate their wellness centers.
Members are what we call our patients who are eligible to use a wellness center operated by Premise Health. It’s not a membership that you have to pay for or apply to be a part of. You’re simply considered a member once your employer has partnered with us to provide your health and wellness services.
A health center is where you receive care as a member. We use this term versus the typical “doctor’s office” because we offer so much more than the usual office environment. Our centers not only typically offer more services than the average doctor’s office, but are also designed with you in mind, so you feel comfortable, calm and welcomed.
Shaw Family Health Center is staffed, managed and operated by Premise Health. Each staff member has been carefully screened and is qualified to deliver exceptional care. Shaw Family Health Center is not staffed or managed by Shaw or their associates in any way.
While where you receive care is a personal choice, we hope you’ll consider trusting us with your overall well-being, much like Shaw has trusted us as a partner in health. We’d love to see you soon!
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your health by providing convenient access to book and manage appointments, message your providers, conduct virtual visits, view visit history, see your test results and more.
Services
Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your well-being. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Yes, your health center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.
We offer Department of Transportation (DOT) physicals at our Andalusia, AL, Cartersville, GA, and Dalton, GA sites.
You may be seen for an injury that occurred at work at our Andalusia, AL, Cartersville, GA, and Dalton, GA sites.
Yes, we offer Behavioral Health services at all sites, and they can see you in person or virtually. Your first five visits are free, and future visits are $30 each.
Eligibility and cost
Todos los asociados y sus familiares inmediatos en el mismo hogar. No se requiere cobertura médica en el plan Shaw*. La única excepción son los asociados que pueden tener Medicare o Medicaid. El Shaw Family Health Center no puede brindar servicios si usted o un familiar inmediato están en estos planes.
Eligibility does vary at the Shaw Family Health Center – Savannah. Onsite Behavioral Health appointments are only available to Shaw associates.
You will continue to receive low cost, high quality healthcare at the Shaw Family Health Center.
Qualified preventive services, like annual wellness exams, are offered at no cost and covered 100%.
Primary Care and Physical Therapy are $30. Wellness coaching, chronic disease management and nutrition appointments are free of charge to eligible associates and their covered dependents.
Services that are non-preventive care will apply to your deductible. For example, sick visits, and labs, will be billed to insurance and applied to your deductible.
Payment is expected at the time of service. We accept credit, debit or HSA cards.
You may also pay online using your My Premise Health account. https://www.mypremisehealth.com
Confidentiality
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within Shaw Family Health Center.
Yes, you can request that your PCP share your records with your wellness center by completing your provider’s record sharing process. You can also transfer your records and designate a provider at your wellness center as your new PCP.
Scheduling
Once you create a My Premise Health account, you can easily schedule a visit through the Aplicación My Premise Health or online at MyPremiseHealth.com. Simply log in, select “Schedule an Appointment” and choose your appointment type.
You can also call your wellness center or visit during regular center hours to make an appointment:
- Dalton: 706-609-9960
- Andalusia: 334-784-9170
- Cartersville: 770-370-8810
- Savannah: 912-244-4370
- Smyrna, GA: 470-531-9222
- Tyrone, GA: 470-491-3370
- Plano, TX: 469-545-1993
- Northbrook, IL: 847-402-2300
If you’re experiencing a medical emergency, please dial 911.
In most cases, same-day appointments are available. Schedule online or call your wellness center to see if a same-day appointment is available.
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time.
Same-day appointments are typically available.
Virtual visits
If you have not done so already, first set up your account on the My Premise Health app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will then put you in touch with your provider to begin your visit.
To meet virtually with one of the providers at your wellness center, you must first set up an account on the My Premise Health app or online at mypremisehealth.com if you haven’t already. Then, log in and select “Schedule an appointment.” Choose your appointment type that says “Video” or “Phone” next to it. You will then follow the prompts to complete scheduling.
A virtual visit it is just like in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.